medical injury
Communication skills & policies
- We pride ourselves on being approachable. We treat each client individually, in a sensitive, friendly and caring manner. From the outset, we explain the claims process in plain language free of medical and legal jargon.
- We return calls usually within the hour but always within a day.
- As the case progresses we ensure that the client is comfortable with what is happening and understands what we are doing and why.
- We visit clients at home or in hospital. In many cases visiting them at home reveals issues which can be relevant to the case and can be used for their benefit. It also helps to cement the lawyer/client relationship.
- We communicate in plain English and do not hide behind legal jargon.
- Our carefully developed IT systems help us to provide a rapid initial response, followed by prompt advice and timely pursuit of claim.
- We are able to offer excellent department-wide support, combining the expertise of individual team members with effective use of intranet and other technology, and daily contact with other team members.
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