About Us

The Firm

Stephen Goddard, Business Development Director, sums up the firm's ethos:

'We are a business like any other – it just happens that our business is law.

Businesses only survive and thrive if they deliver what their clients and customers want.

I ask all our staff to put themselves in their clients' shoes. People are all very different, but there are some things we all want when buying services:

  • To know you are engaging someone who really knows what they are doing
  • To understand (no legal jargon!) what they are doing for you
  • To be kept informed on progress on a frequent basis
  • To see pro-active management of your matter
  • To know what it is going to cost, and how long it is likely to take
  • To have phone calls returned the same day
  • To feel you can lift the phone at any time and find friendly support at the other end of the line.

We believe that the strength of any legal practice lies in its communication with clients. Being approachable with clear lines of communication is essential to meeting the clients' needs and goals, and to providing value for money. Communication and client care are therefore central to the service Kester Cunningham John provides.